Shipping policy
Shipping
We deliver to Slovenia and Croatia using a courier service.
| Delivery | Details |
|---|---|
| Dispatch | Next working day after order confirmation and successful card payment |
| Estimated delivery | 3–5 working days after dispatch |
| Orders up to and including €60 | €3.90 |
| Orders over €60 | Free |
The free delivery threshold is calculated after discounts, excluding postage. Prices include VAT. Working days exclude weekends and relevant public holidays. Including dispatch, estimated delivery is approximately 4–6 working days from confirmation of your paid order. Any different product-specific timeframe is shown before purchase.
For a missing, delayed or damaged parcel, contact info@luvos.si. We remain responsible for the goods until you or your nominated recipient, other than the carrier, physically receive them.